File under Tweeter.com Rants...
You know that big giant box in the pictures on the last post? Well, it may be here a while.
Yesterday while I was heading out to run some errands I spotted a UPS sticky notice in a pile of leaves near the door. I picked it up and it had our house number on it, but it said it was for a pickup. I was completely confused, having not requested a pickup. I forgot about it until this morning when I called in and the electronic voice told me it was a delivery. I wasn't expecting anything either, since we don't get packages delivered to our house. Finally I asked the voice to let me talk to an agent.
The agent told me it was for a pickup and I finally figured out, based on the weight of the package, that UPS was coming to pick up the tv. Odd, since Bekins dropped it off... but whatever, it's already broken... I'd let anybody take it at this point as long as I can get my money back!!!
So she told me that they'd tried on Friday, and they'd be back Monday and Tuesday. I said "I won't be home either of those days, but I WILL be home on Wednesday. Can they come then?" Oddly I was told "No, they will come on Monday and Tuesday and then you can call back and reschedule it." I said "Why can't I reschedule it NOW, before they come out two MORE times when you KNOW I WON'T BE HOME???" "Ma'am, that's not our policy." I asked to speak to a manager and was told the same thing but I still failed to see the sense in it. First, Tweeter specified that the shipping company would CALL me and schedule it with me. And now UPS is saying that they prefer to waste their time, energy, and money while making my life more difficult... see, she said I could call on Tuesday and reschedule, but by then it would be too late to have them come on Wednesday... but I CAN'T reschedule until after they've made their three attempts.
I so don't get it.
So tonight, completely frustrated, I called tweeter.com again and the lady entered my return ticket again, specifying that they 1) need to come on a Wednesday and 2) need to call first. I imagine that won't happen until next week. Do you think I can submit my interest charges to Tweeter for reimbursement for this ridiculous process? Seriously, this is so not funny.
I thanked the tweeter.com agent for her help because after the initial confusion, she did find a way to help, but I told her I wouldn't be buying from the .com again. She actually agreed with me. I'm still working on my letter to corporate.
end rant
Yesterday while I was heading out to run some errands I spotted a UPS sticky notice in a pile of leaves near the door. I picked it up and it had our house number on it, but it said it was for a pickup. I was completely confused, having not requested a pickup. I forgot about it until this morning when I called in and the electronic voice told me it was a delivery. I wasn't expecting anything either, since we don't get packages delivered to our house. Finally I asked the voice to let me talk to an agent.
The agent told me it was for a pickup and I finally figured out, based on the weight of the package, that UPS was coming to pick up the tv. Odd, since Bekins dropped it off... but whatever, it's already broken... I'd let anybody take it at this point as long as I can get my money back!!!
So she told me that they'd tried on Friday, and they'd be back Monday and Tuesday. I said "I won't be home either of those days, but I WILL be home on Wednesday. Can they come then?" Oddly I was told "No, they will come on Monday and Tuesday and then you can call back and reschedule it." I said "Why can't I reschedule it NOW, before they come out two MORE times when you KNOW I WON'T BE HOME???" "Ma'am, that's not our policy." I asked to speak to a manager and was told the same thing but I still failed to see the sense in it. First, Tweeter specified that the shipping company would CALL me and schedule it with me. And now UPS is saying that they prefer to waste their time, energy, and money while making my life more difficult... see, she said I could call on Tuesday and reschedule, but by then it would be too late to have them come on Wednesday... but I CAN'T reschedule until after they've made their three attempts.
I so don't get it.
So tonight, completely frustrated, I called tweeter.com again and the lady entered my return ticket again, specifying that they 1) need to come on a Wednesday and 2) need to call first. I imagine that won't happen until next week. Do you think I can submit my interest charges to Tweeter for reimbursement for this ridiculous process? Seriously, this is so not funny.
I thanked the tweeter.com agent for her help because after the initial confusion, she did find a way to help, but I told her I wouldn't be buying from the .com again. She actually agreed with me. I'm still working on my letter to corporate.
end rant